Patient Reviews

Patient Feedback

If you desire to evolve how you look and feel with services that are personalized to surpass your goals, perhaps we could help. Our highly trained staff at Crystal Canyon ENT & Facial Plastic Surgery is excited to treat patients in and around Flagstaff, AZ with an array of one-of-a-kind visual interests and goals. In our time with patients, our practice has had the enjoyment of receiving countless endorsements from women and men of all ages who have experienced our painstaking care themselves. We welcome you to look through our extensive collection of testimonials and envision the goals you might accomplish by putting your confidence in the hands of our staff.

Reviews for Crystal Canyon ENT & Facial Plastic Surgery

5.0 Review from J.B. Source: Google Oct 15 2023

"I am very pleased to be a patient in Dr. Fratianni’s practice. My chronic ear/nasal issues were negatively affecting my quality of life and I needed expert advice. Dr. Fratianni took the time to advise me on my test results. She incorporated my results into a comprehensive medical plan, one that supports better health and wellness. Dr. Fratianni has given me the confidence to become my own advocate/ partner in my health care — for this I am thankful. Now, my quality of life has improved and I can enjoy my active lifestyle again. Thank you Crystal Canyon ENT"

5.0 Review from L.S. Source: Yelp Sep 06 2023

"Went for hearing loss,1 ear. CCENT  made an appintment for next day, took me on time, measured hearing in a sound-proof room, cleaned my ears, found an infection in the ear & nose, wrote a prescription & protocol, all in 30min, no rush, just no wasted time. Hearing’s now better than ever. Thanks!"

5.0 Review from J.K. Source: Google Jun 27 2023

"I started my journey with Crystal Canyon in 2022. Tey are very informative and surgery was scheduled quickly. Well the day came for surgery and found out I had COVID. Surgery was cancelled. I got rescheduled for May of 2023, (this was due to my schedule not Crystal Canyons). When surgery came it went very well, I could not be happier. The results and outcome are life changing. Communication with the office is good. Doctor is attentive and takes time to explain things when you have questions. I definitely recommend and have recommended Crystal Canyon to other friends."

5.0 Review from A.S. Source: Google Jun 16 2023

"A truly great practice! Everyone there is super knowledgeable and seems to genuinely care about everyone they interact with - both in person and over the phone. I have had surgery through this clinic and have always had exceptional care."

5.0 Review from G.L. Source: Google Apr 18 2023

"Doctors are very knowledgeable. Great staff. Dr Fratianni is great."

5.0 Review from C.B. Source: Google Oct 19 2022

"I'm not sure if the negative reviews here actually reflect office management or if it's more a local Flagstaff thing, because every office in this town seems exceptionally busy. However, my experience so far has been fantastic. The doctor took one look at my tonsils and said "those should come out, they're huge." No Dr. in 40 years has even mentioned my tonsils. EVER. They were so large that blowing my nose too hard would cause me to choke, because apparently they were blocking every hole in my face! Saying that my experience here has been life changing - would be a bit much... But when you go from only being able to breathe from your mouth, because only breathing through your nose was a guaranteed way to slow tortuous suffocation, to now being able to pull in FAR more air through my nose than I could previously through my mouth - let's just say that the possibilities in life have grown tremendously. Now I'm going through the allergy shot treatment because I'm also allergic to just about ALL the things! I'm almost afraid to find out that one day I'll be able to breathe even better. I guess only time will tell."

5.0 Review from J.M. Source: Google Jun 16 2022

"I was a bit apprehensive to come here due to the reviews I read. But, I'm happy with decision to come here so far. Its been good, had a great dr and all staff I dealt with were very courteous and professional. I asked for any copay and any expected out of pocket costs before my visit, they made note of it and when they called me for my reminder they provided me with the info. So no surpises on the finance portion. I was issued medication and it was sent right thru to my pharmacy. The assistant was so good she gave me her card just in case my prescription didnt go thru. And she said I could call her if I had any questions. I still have an additional visit and so far I have no complaints."

5.0 Review from V.G. Source: Google Feb 16 2022

"Love this place. Very professional. Very clean."

5.0 Review from Anonymous Source: Healthgrades Jan 11 2022


5.0 Review from G.S. Source: Google Dec 23 2021

"After having endless problems with nasal congestion and sinus infection I was referred to Crystal Canyon for treatment and ultimately, surgery. I couldn't be happier with the outcome of that. It literally changed my life. The staff and Dr have always treated me very well. Also, great communication, no issues on that side of things either. I've been going there for allergies and also checkups for over 4 years."

5.0 Review from R.T. Source: Google Feb 23 2019

"Friendly staff, great care. Have been treated there for allergies plus the occasional sinus issue for many many years. Would recommend to everyone."

5.0 Review from C.A. Source: Google Apr 30 2017

"Excellent physician"

5.0 Review from C.U. Source: Yelp Jun 22 2016

"Dr. Fratianni was more than helpful. Great experience! Would recommend to anyone in need of an ENT doctor."

5.0 Review from Anonymous Source: Vitals Sep 03 2012

"Fantastic facility and professional personnel. I have been a patient for over 14 years and wouldn't go anywhere else."

5.0 Review from Anonymous Source: Vitals Sep 01 2012

"Great Atmosphere - Staff and providers are very friendly. They make you feel very important. Very open and understanding to your needs. Like you guys! You made my life l ..."

4.0 Review from Anonymous Source: Vitals Aug 16 2012

"Great! - I receive allergy treatment at Crystal Canyon and feel I receive great care. I found out Im allergic to about everything (dogs, cats, trees and even g ..."

4.0 Review from Anonymous Source: Vitals Aug 16 2012

"I receive allergy treatment at Crystal Canyon and feel I receive great care. I found out Im allergic to about everything (dogs, cats, trees and even g ..."
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